Enquiries and Orders

01543 473 344

Customer Service

Shipping & Delivery
Your order will be despatched without delay
If you complete your purchase before about 1pm (Mon - Fri) Your order will be despatched on that day, by either First Class Royal Mail for smaller items or 24 hour courier
Privacy & Security
We do not share your details with anyone. These are your personal details and that is how we keep it.
Our online store is on a server at a reputable UK provider. Furthermore we take our own internal security very seriously and should you provide details for card payment these are shredded each day.
Your card payments are processed through SagePay (the UK No1 provider of transaction processing). Once we have processed your payment we can not see or access your card details
Returns & Replacements
You can return your purchase within 14 days of receipt for a full refund (this excludes your return shipping costs). We are flexible where purchases are made for Christmas gifts
We do ask that you return your item in its original packaging, and in a clean, undamaged and as received condition.
Ordering
We sell our products through various online channels and you are very welcome to use any of these for your purchase. You may have coupons, or feel comfortable with a particular online sales site. That's fine with us.
We are here to help you in person Monday - Friday between about 10.00 and 5pm, and you are very welcome to call us (01543 473 344) and ask about your item and place your order over the phone.
You are welcome to call in person. We don't have a shop or showroom, but usually we can show you the products in which you are interested, you don't have to first order online. Just call and buy as you would with a regular high street shop and you can pay by card or cash
Payment, Pricing & Promotions
We take payments though Paypal and by almost all cards (American Express being the exception, because they want to charge us each month for having a statement)
You can also pay by cheque or Postal order, please do enclose a note with your delivery details and any order reference and item details
We also take BACS payments direct to our bank below
Bank of Scotland
Sort Code: 12-05-65
Account number: 06000833
Account name: Speedwellstar
From time to time we have some great promotions. The nature of our buying lets us take advantage of bulk offers and special deals from factories all over the world.
We also enjoy being able to make special offers that give you fantastic value
Viewing Orders
To see what you have on order, simply look at the to right of any page in our online store and click on the word "item".
Once in your basket you will see everything that you have ordered. You can easily remove items and adjust quantities to suit
Updating Account Information
You can easily amend, update or alter any of your registration details. Simply....
Go to the very top of the page and click "Log In". You will need your email address and password
If you can't remember your password just click the " Forgot Your Password" box and a new one will be sent to your email address.
Once you have opened your account Dashboard, you can easily change your password and edit any details.
REMEMBER Help is just a call (01543 473 344) or email (Sandra@edenstar.co.uk) away